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SHIPPING AND RETURNS FOR THE X CARTEL MERCH

DELIVERY TIMEFRAME: 10-15 BUSINESS DAYS.

AU, UK & US – COMPLIMENTARY DELIVERY FOR ALL ORDERS.

FREE SHIPPING FOR THE FIRST 50 ORDERS!

REST OF THE WORLD – COMPLIMENTARY DELIVERY FOR ORDERS 150 USD AND OVER, A DELIVERY FEE OF 10 USD FOR ORDERS UNDER 150 USD.

INTERNATIONAL TAXES AND DUTIES

PLEASE NOTE, TAXES AND IMPORT DUTIES MAY BE APPLIED TO INTERNATIONAL DELIVERIES.
RECIPIENTS ARE LIABLE FOR THE TAXES, IMPORT DUTIES & CUSTOMS FEES ASSOCIATED WITH THE DELIVERY COUNTRY NOMINATED.

RETURNS AND REFUNDS POLICY

CHANGE OF MIND

PLEASE NOTE THAT UNDER NO CIRCUMSTANCES WILL CUSTOMISED PRODUCTS BE ACCEPTED FOR RETURN DUE TO CHANGE OF MIND.

IF YOU CHANGE YOUR MIND YOU’RE WELCOME TO RETURN YOUR PURCHASE WITHIN 10 BUSINESS DAYS OF DELIVERY OR THE DATE OF YOUR PURCHASE ONLINE. IT MUST BE IN ITS ORIGINAL CONDITION AND RESALABLE.

RETURN SHIPPING DUE TO CHANGE OF MIND WILL BE AT YOUR OWN EXPENSE. RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER.

THE GOODS ARE YOUR RESPONSIBILITY UNTIL THEY REACH XX CARTEL, SO PLEASE MAKE SURE IT’S PACKAGED PROPERLY AND CANNOT GET DAMAGED IN TRANSIT. WE ADVISE YOU USE A POSTAL SERVICE THAT INSURES THE VALUE OF THE ITEM YOU ARE RETURNING TO AND THAT YOU OBTAIN PROOF OF POSTAGE. SIGNATURE ON DELIVERY TO XX CARTEL IS REQUIRED. PLEASE EMAIL HELLO@THEXCARTEL.COM WITH YOUR ORDER NUMBER AND NOTIFY US OF YOUR INTENTION TO RETURN DUE TO CHANGE OF MIND.

PRODUCT COLOURS

WE HAVE MADE EVERY EFFORT TO DISPLAY THE COLOURS OF OUR PRODUCTS THAT APPEAR ON AS ACCURATELY AS POSSIBLE.

HOWEVER, AS COMPUTER MONITORS, TABLETS AND MOBILE DEVICES VARY, WE CANNOT GUARANTEE THAT YOUR MONITORS DISPLAY OF COLOUR WILL BE COMPLETELY ACCURATE.

FAULTY PRODUCTS

IF YOUR PRODUCT IS FAULTY OR DAMAGED IN TRANSIT XX CARTEL WILL REPAIR OR REPLACE YOUR PRODUCT AS NECESSARY, FREE OF CHARGE. ITEMS THAT ARE DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY. PLEASE EMAIL HELLO@THEXCARTEL.COM WITH YOUR ORDER NUMBER AND PHOTOGRAPHS OF THE FAULTY PRODUCT.

ONCE APPROVED:

PLEASE EMAIL A COPY OF YOUR POSTAGE COSTS, ALONG WITH BANK ACCOUNT DETAILS OR PAYPAL ACCOUNT DETAILS AND WE WILL TRANSFER THE SHIPPING COSTS TO YOUR ACCOUNT.

REFUNDS WILL BE SOLELY AT THE DISCRETION OF XX CARTEL.

RECEIVING A REFUND

YOU WILL HAVE YOUR REFUND CREDITED TO THE ORIGINAL PAYMENT & PURCHASE METHOD.

PLEASE NOTE THAT REFUNDS CAN TAKE UP TO 10 WORKING DAYS TO SHOW ON YOUR ACCOUNT DUE TO VARYING PROCESSING TIMES BETWEEN PAYMENT PROVIDERS.